Full Customer Journey Implementation

Rebecca Hanson

Authentic Maths

Sarah's work in setting up my online booking system has been excellent. She took the time to deeply understand my business and its needs and fulfilled every part of her brief promptly to a high standard.

Customer Journey Process Support

Rich Stevens

Anorak Cat

Sarah has really helped mapping out some of our processes - giving us much more clarity in the way we onboard clients. She's also given us some top-notch administrative support. Thank you!

Customer Journey Process Creation

I enlisted Sarah's help around client on-boarding and their journey though my processes and systems. As a photographer I work with different clients and each genre needs a different process, so it was getting overwhelming when I was trying to map it all out to automate it.

Sarah's eye for a process is unbeatable. She was able to identify where I could streamline and even offer suggestions on which software options would best meet my needs to fulfil the various aspects of my new workflow.

She was a joy to work with, knowledgeable, friendly and very reliable. Highly recommend!

Process Audit

Lesley Waldron

Wild Country Woman

I've been working with Sarah on my onboarding processes for clients, to help me avoid overwhelm, automate systems where possible and make sure I don't lose good prospects due to an over-full inbox.

I've enjoyed the process of working with her, her attention to detail and awareness of the many challenges of running a micro business are so useful. I heartily recommend her to any small business.

Process Audit

Jane Vickers

Bristol Beauty School

Sarah is amazing! I was stressed with my to do list and she really got be organised, she makes it all so easy. If you need help, do not hesitate to get KeyboardSmash to help you. Thank you and see you very soon.

FREE Solution-solving call 

Faye Dicker

Freelance Mum

I recently had several conversations with Sarah, when it came to putting systems in place for the new membership at Freelance Mum. I was naturally keen to make sure it was as smooth as possible, for both members and from an operations point of view. Sarah quickly got to grips with the difference aspects I was trying to work through and able to offer realistic and streamlined solutions. You can hear her brain whirling as you explain your process through to her - giving everything careful thought and consideration, tailored to you. She can see solutions, before you have even identified things as a problem! I've watched her work with several members at FM - and is incredibly personable and professional in her approach, right from the off. I wouldn't hesitate to recommend working with her and can't thank her enough for applying careful thought to make the new membership as smooth as possible. Thank you!


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Email: sarah@keyboardsmash.net

Phone: 07809766241

Location: Bristol / North Somerset