Customer journey and onboarding support for micro businesses 

Do you want to know (without thinking about it night and day) WHO is in your pipeline, WHO is in your business and WHO you are going to reach out to next?

 

  1. Helping you to create a step-by-step process for managing all of your client interactions.

  2. Helping you to professionalise your customer journey so that you finally have the time and headspace to grow.

  3. Helping you to put your clients' needs at the heart of your business. And not dropping any balls in the process.

 

No you are not losing your mind.

No you don’t need a VA...yet.

No you don’t need to give up altogether.

I work with growing business owners who have the aspiration for back office processes and customer facing interactions that match the incredible service that they are already offering.

You may have got yourself in a bit of a pickle where your processes are now not up to speed with how your business has taken off. Or you may be offering a new service and want to ensure that it is managed correctly from the get-go. Either way, you'll definitely want an expert to partner in the systematising of your business.

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Starting from - £340

1:1 session - £197

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K Interiors

Implementing an outsourced onboarding model for an Interior Designer

Authentic Maths

Implementing a booking system and associated process for a new-to-business maths trainer.

Heka Pilates

Implementing a self-service booking system for a busy Pilates teacher.

My pet hate

I always start any working relationship by checking out my clients online. And I would hazard a guess that you do the same.

 

How often do you come across a broken link? The first step in the customer journey is a client making an enquiry. Help yourself by making this a seamless and professional experience.

I've created a checklist of 50 places that you can promote yourself online that you can use to audit your presence and make sure that you don't lose anyone before they have a chance to get to know you and your business.

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© 2020 KeyboardSmash. All rights reserved | Sarah Newland trading as KeyboardSmash | Designed by Sarah Newland | Photography by Kirsty NorthoverT&C's and Privacy Policy.

Email: sarah@keyboardsmash.net

Phone: 07809766241

Location: Bristol / North Somerset